Introduction Privacy Policy HIGH5BASE B.V.

This Privacy Statement applies to the processing of personal data of all our users regarding the services of High5Base B.V., located at Amsterdamsestraatweg 5, 1411 AW Naarden (hereinafter referred to as: “High5Base”).

This Privacy Statement describes how data is processed and for what purposes. By using our websites and/or agreeing to this Privacy Statement, the user agrees to the following terms and conditions applicable thereto.

Providing personal data is not mandatory

At all times, a user has the choice whether to provide his or her personal data. However, in order to use some of our services, it is necessary to provide personal data to us. If the input and/or transmission of personal data is requested, we indicate which data are ‘necessary’ to be able to use the products and/or services and which data can be provided ‘optionally’.

Processing of personal data

By using our services, we process your personal data. This data is collected for certain purposes based on a legitimate legal basis. These are the following categories of data, purposes and legal grounds.

The processing of personal data takes place for the following purposes:

  1. For the establishment and execution of an agreement concluded with the user;
  2. For administrative processing: to offer the user the agreed services; 
  3. For invoicing: in case a payment is not made, we can hand over the claim to third parties, such as a collection agency.

In the aforementioned cases, the full (company) name and address details, name contact person, telephone number, e-mail address, Chamber of Commerce number, VAT number and account number are essential for the execution of the agreement.

  1. To send the user newsletters, offers, user information, service announcements and/or other electronic messages that may be relevant to the user, if the user has expressly agreed; 
  2. To make offers directly to the user or for other promotional purposes, via social media and/or email, if the user has expressly consented. 

In the aforementioned situations, the personal data, namely full (company) name and address details, name of contact person, phone number and email address are provided on an optional basis, to which the user consents.

  1. For managing, analysing, maintaining, optimising and securing our products and/or services and preventing misuse and/or fraud of our services;
  2. For determining strategic analyses and reports of our services. 

In the aforementioned cases, personal data, such as name and/or address details are processed and we have a legitimate interest in doing so.

We will process the personal data provided only for the performance of our products and/or services and in particular for the express purpose for which these personal data are collected.

Data collected automatically

Apart from cookies, as mentioned under the heading cookies, we do not collect any data automatically. 

Sensitive personal data

We do not process any sensitive personal data.

Retention periods

Personal data is only kept for the period necessary for the proper performance of the aforementioned purposes. In case longer legal retention periods apply, the legal retention periods as prescribed by law apply.

Users’ rights

All our users have certain rights under the legislation of the AVG to manage their own personal data: 

  • The right to access;
  • The right to rectification;
  • The right to erasure;
  • The right to object;
  • The right to data portability;
  • The right to restriction. 

In addition, a user may revoke the consent given to the processing of his data at any time. In addition, the user has the right to lodge a complaint about our data processing activities with a data protection authority.

If a user wishes to exercise one or more of these rights he/she can contact High5Base at info@high5base.com.

Data obtained from third parties

High5Base does not process personal data obtained from third parties.

Cookies

Cookies are small, simple text files that your computer receives when you visit our website. By using cookies High5Base makes sure that surfing our website is easy and that you are for example not asked repeatedly for the same information. Thanks to cookies we can further optimise the website. We cannot link the obtained information to a person. 

High5Base uses different types of Cookies:

  1. Functional and necessary cookies;
  2. Optimization cookies;
  3. Social media and external cookies; For the cookies that the social media parties place and the possible data they collect with them, please refer to the statements that these parties provide on their own websites about this. Please note that these statements can change regularly. High5Base has no influence on that.
  4. Analytical cookies;

Through our website a cookie is placed by the U.S. company Google, as part of the “Analytics” service. We use this service to track and receive reports on how visitors use the website. Google may provide this information to third parties if Google is legally required to do so, or insofar as third parties process the information on Google’s behalf. We have no influence on this. We have not allowed Google to use the obtained analytics information for other Google services. The cookies in question are stored in the Netherlands, the United Kingdom and the United States.

The information collected by Google is anonymized as much as possible. To realise the anonymization of the IP addresses, for example, we use an extra addition in the code of these addresses. The information is transferred to and stored by Google on servers in the United States. Google states that it adheres to the Privacy Shield Principles and is affiliated with the Privacy Shield program of the U.S. Department of Commerce. This implies an adequate level of protection for the processing of any personal data. 

We use the cookies in question to generate statistical data regarding the user’s use of our website. For example, we collect data on the number of times the user has visited the website and what the first and last visit was.

The following cookies are used on our website:

Functional Cookies

  • WordPress cookie for providing the according correct language of the content. You can then adjust this choice through the language settings on the website.

Analytical Cookies

  • Google Analytics for: 
    • tracking the number of visitors to our web pages
    • tracking the time each visitor spends on our web pages
    • viewing the order in which a visitor visits the different pages of our website
    • assessing which parts of our site require modification
    • optimizing the website.

Other (tracking) Cookies and social media plugins:

  • None

Blocking and deleting cookies 

Of course, it is also possible to block cookies. Most Internet browsers can be set to not accept cookies or to notify you when you receive a cookie. How you can do this depends on the browser you are using. You should note that certain parts of the website will not function or not function optimally when you block cookies. The way to disable cookies varies by browser.

After visiting the website of High5Base you can choose to remove the cookies from your computer.

Transmission to third parties

Only those persons authorised by High5Base to secure and/or otherwise process personal data and/or perform IT maintenance operations have access to the Users’ personal data.

If, for the performance of the services in this Privacy Policy, we work together with third parties, such as accountants or others, we have concluded an agreement with those processors, so that the processor offers sufficient guarantees with regard to technical and organisational security measures of personal data. 

In the unlikely event that you discover a data breach, it is very important that we are informed immediately. You can report data breaches directly at: info@high5base.com. Your report and data will be treated confidentially at all times.

Otherwise, we will not provide the personal data of our users to third parties unless this is necessary for the performance of our services under a statutory requirement or in an emergency to the extent that, in our reasonable judgement, it is in the interest of our users. This includes lawful requests to do so by authorities, subpoenas or court orders, actions to detect or prevent damage or fraud, or actions to ensure the security of our network and services.

Storage of personal data

The personal data processed by us will be stored exclusively in the Netherlands and will not exceed the borders of the EU, except to the extent excepted in the foregoing. The AVG is thus applicable to this stored personal data. 

Security

We have taken appropriate technical and organizational measures to secure users’ personal data against accidental or unlawful destruction, loss or alteration or in unauthorized disclosure of access to personal data transmitted, stored or otherwise processed. We use (i) secure servers through two-step verification (ii) computer security through passwords, firewalls and continuous updates, (iii) storage on encrypted hard drives and (iv) encrypted passwords.

Contact Information

If there are any questions or complaints about this Privacy Policy, or if there is a question or complaint regarding our practices, please contact us at: info@high5base.com